Free shipping on purchases over €50

Shipping policy

  • Shipping

Shipments are only made to mainland Portugal and the islands, via CTT (Registered Mail).

All shipping costs are borne by the customer, with the exception of purchases over €50, where shipping is free to mainland Portugal and the islands.

The shipping cost will be shown in the purchase process after filling in the customer information and shipping form.

If the order exceeds 2 kilos, it will be sent by CTT Express.

 

Shipping costs:

Registered Mail (20g / 100g) - 3,35€

Registered Mail (101g / 500g) - 3,95€

Registered Mail (501g / 2000g) - 6,50€

Purchases over 50€ - FREE SHIPPING

 

Delivery time Registered mail:

1/2 working days - Mainland Portugal

3/4 working days - Islands (Azores and Madeira)

 

This time corresponds to the time stipulated by CTT, which may change due to the company's transportation limitations.

We want to ship your orders quickly, so all orders that enter our system, with full payment, by 10am will be shipped the same day. After this time, shipment will be made on the next working day.

If for any reason there is a failure in the shipping process, the customer will be duly informed.

 

  • Exchanges and Returns

As stipulated by law, the customer has 14 calendar days after receiving their order to return it, without having to justify the reason.

To make your exchange or return, please contact us by e-mail at TuongTuongCompany@gmail.com and wait for our reply. After our reply, you must send the product to our address - Rua 1º de Maio, nº 56, 2º frente 3830-568 Gafanha da Nazaré, within the indicated time limit.

If the shipment is made before our reply, Tuong Tuong cannot be held responsible for it.

Exchanges or returns must be sent in their original packaging and show no signs of use; if this is not the case, it will not be possible to proceed with the exchange or return.

Upon receipt of the products, the respective product will be exchanged and re-shipped and, in the case of returns, the customer will be refunded.

In the event of an exchange, Tuong Tuong will be responsible for the new shipping costs.

In the case of a return, the refund corresponds to the total value of your order plus the shipping cost at the time of purchase, and will be made via the same means by which the payment was made by the customer. The cost of return shipping is borne by the customer.